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●     Having 3.5 years of experience as Application Support Engineer.

●     Experience of ITIL best practice around the IT Service Support processes.

●     Supporting projects at L1 & L2 Application support.

●     Experience on Incident management change management and Major incident management.

●     Using Jira, MIM Dashboard & CISM ticketing system to log, and Monitoring the Use Cases and work through the open cases during business hours.

●     Providing Support for 5+ Applications and work through the open issues and resolve with in the SLA.

●     Working on Kibana, Grafana, and App Dynamics as per the issues.

●     Working on Jenkins for restarting server as per the internal communication.

●     Providing Outage & Notification Support for the Applications to the Client & Customers.

●     Creating reports and working on incidence as part of a support team.

●      Working on monitoring and providing suitable resolution for Client Queries.

●     Interacting with Clients to understand the issues and provide faster and efficient resolution.

●     Perform daily system monitoring, verifying the integrity and availability of all services, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

●     Provide End-to-End support for APIs configuration and Corresponding issues.

●     Handling Application Support & Production Maintenance for Global Finance IT Applications.

●     Provide front-line, second level technical support as part of the IT Operations team to deliver exemplary customer

●     Service to clients.

●     Providing L2 level Application support for the products within the company.

●     Providing backup/back-fill support to business aligned teams where required.

●     Frequently Validating the Server URL’S scripts while using Postman Tool.

 

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