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· Maintain and optimize role hierarchy setup and permission sets to align with the organization’s security needs
· Listen to business and user needs, assess system gaps, build enhancement plans including developing stories for development use
· Utilize SF administrator skills to continuously deliver solutions to meet business needs
· Manage release schedules and details, and work with others on communication plan
· Act as a SME in the discovery and investigation of critical production problems; lead issue resolution by working with technical team or others
· Lead potential integration projects between Salesforce and other applications
· Play a critical role, or lead as needed, in assessing / evaluating new platforms, developing core business requirements and working with development team to launch projects
· Understand, analyze, and improve the existing business systems and integrated applications to enhance efficiency and user experience
· Provide recommendations for system optimizations, health checks, and industry best practices to continuously improve our business systems ecosystem
· Keep up to date with CRM releases, patches, upgrades, industry news, and relevant information to ensure our Salesforce system aligns with the latest technology and trends
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Responsibilities:
Requirements